FAQ's and T&C's
What area do you cover?
I’m based in Bury St Edmunds. The area I cover starts there and extends to Cambridge, Bishop's Stortford, Chelmsford, Norwich and the areas in-between.
Please Note: Depending on location, there may be a mileage charge associated with the service.
What is your minimum hours per day?
I offer a minimum of 4 hours per day with in a radius of 15 miles from my home in Bury St Edmunds, Anything further than this would be a minimum of 6 hours per day.
Do you take a deposit?
Yes, I'll ask for a deposit at the time of booking. It will then be deducted from the total price once the service has been completed.
Please Note: All deposits are none refundable.
What happens if I need to cancel my booking?
It is my utmost priority to keep my clients happy, and I'll do my best to work around your schedule.
While I understand unexpected things can happen at anytime, I kindly ask that all cancellations be made 48 hours before the service commencement time. It allows me to plan and deliver my services smoothly to all customers.
What do I need to do before your arrival?
That depends on you and the services you've contracted. However, making a “to-do” list for all the tasks you need me to get done greatly helps in every case.
Do I need to clean the house before your arrival?
In my experience, some clients like to clean before decluttering services. But that is not necessary.
Kicking up a little dust is common when clearing things out and organising, so I always come prepared for that.
Please note: I do clean as I go along, you can't organise back in to a dirty cupboard or draw, but I do not provide a full cleaning/deep cleaning service myself.
Do I need to be home while you're here?
It depends on two factors: the service I'm providing for you and whether this is our first meeting or a repeat visit.
During decluttering, you are the only person who knows the monetary, practical and sentimental value of your belongings. Do you use them every day? If not, can they be donated to charity? Or should they be sold instead? Your presence and hands-on approach are much needed in this case.
Your participation also allows me to offer practical coaching and support, which can benefit your home organising approach in the future. Going through this process together with me, you get to decide the flow of the room, so it works for your everyday life.
What happens to my unwanted items?
I apply the same three-step process to all items you deem unwanted.
I'll start by donating them to the charity of your choice. If that's not possible, I'll recycle them. And if that is not an option, I'll dispose of them responsibly, and in the best eco-friendly manner in your area.
How do you handle my personal information?
I take privacy matters very seriously. So I'll never share your personal information.
I might occasionally ask to take some photos related to the job for my “before and after” album. It's a brilliant marketing/social media tool for me. But I will only use the imagery with your explicit permission, never indicating my client's name or location.
Plus, taking pictures at the beginning and end of the task at hand can also help us assess the results better.